Support | Mcarthur Records

FAQ

Frequently Asked Questions

Quick answers to the most common questions about Mcarthur Records.

How do I create an account? +

Creating an account is simple. Visit our signup page, fill in your details, and verify your email address. You can then choose a plan and start distributing your music.

How long does distribution take? +

After you submit your release, it typically takes 3-5 business days for distribution to all platforms. We recommend submitting at least 2 weeks before your desired release date.

What platforms do you distribute to? +

We distribute to 100+ platforms globally including Spotify, Apple Music, Amazon Music, YouTube Music, Tidal, Deezer, SoundCloud, and many more.

How do I get paid? +

We collect royalties from all platforms and pay you monthly via bank transfer or PayPal. You can track your earnings in real-time through your dashboard.

Do I keep my rights? +

Yes! You retain 100% ownership of your master recordings and publishing rights. We never claim ownership of your music.

How do I contact support? +

You can reach our support team through the contact form on this page, by email at support@mcarthurent.com, or by phone at +44 (0) 3333 0 56628 during business hours.

Get in Touch

Reach out to our support team through any of the following channels.

Email Support

Send us an email and we'll respond within 24-48 hours.

support@mcarthurent.com

Send Email

Phone Support

Speak with our support team during business hours.

+44 (0) 3333 0 56628

Call Now

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Contact Form

Submit a support ticket through our contact form.

Available 24/7

When We're Available

Our support team is here to help during the following hours.

Monday - Friday 9:00 AM - 6:00 PM GMT

Saturday - Sunday Closed

Holidays Closed

Support Center

How Can We Help You?

Getting Started

Distribution

Publishing & Rights

Marketing & Promotion

Technical Support